FAQ
Find answers to common questions about shipping, returns, product care, gifting, and order support.
Shipping & Delivery
How quickly is my order processed?
Orders are processed within 3 business days.
How long does domestic delivery take?
Once shipped, domestic orders typically arrive within 2–7 business days.
Do you offer free shipping?
Yes. We offer free shipping on orders over $100.
Do you ship internationally?
Yes, Malibu Luxxe ships worldwide. International delivery times vary by destination.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days after delivery. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Approved returns are subject to a $15 flat-rate return shipping fee and a 15% restocking fee.
Are any items non-returnable?
Sale items and gift cards are final sale. Custom or personalized products cannot be returned. Pillowcases and slippers cannot be returned after they have been removed from their original packaging.
How do I start a return?
Email hello@malibuluxxe.com to request a return. For complete details, please review our Refund Policy.
Can I exchange an item?
Please contact our customer service team at hello@malibuluxxe.com for assistance with an exchange.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us immediately if an item is damaged, defective, or incorrect so we can make it right.
Products, Care & Gifting
Where can I find care instructions, dimensions, and materials?
Each product page includes Care Instructions and Size & Materials sections with product-specific information.
Which products include gift presentation?
Fringe Throws, Pom Pom Throws, Cover-Ups, Baby Blankets, and Silk Pillowcases arrive in a gift box. Feather Yarn Blankets are presented with a ribbon.
Orders & Support
Can I modify or cancel my order?
Yes. Please email hello@malibuluxxe.com as soon as possible with your order number and requested change.
How can I contact Malibu Luxxe?
Email us at hello@malibuluxxe.com for general order support.